TERMS OF SERVICE

GENERAL TERMS

• You agree to the terms of service bellow when commisioning me.• Prices are subject to change based on demand, complexity of the particular order.

PROCESS AND DELIVERY

• After confirmation of payment, I will start working.• The time it takes to finish your commission varies 1 week - 3 months depending on factors such as health, the complexity of the commissioned piece, other work, and school.• A refined sketch will be sent to you for approval before coloring, then I will send you potential coloring variants before rendering. Revisions are welcomed during this stages.• Small changes through the rendering phase are possible only once• Once the piece is finished you will receive the full-resolution image along with a web-friendly size. Note that there is no physical product.

REVISIONS

• I will send you the first draft via email, any changes can be made at this point
• A fee will be added if you want something changed on the final drawing - unless a misunderstanding from my side has been made.• If you wish for me to change something in the drawing you have previously approved, I will charge you a fee to change it. The amount of the extra charge depends on the change you want me to make and is usually based on an hourly wage.• If your reference is unclear to start with changes will come at an extra charge.

COPYRIGHT AND USAGE

I, Paulina "Ozu" Woźniak (the artist)
• I have the right to reject any order for any reason.
• I retain all copyrights over the commissioned artwork.
• I will NOT claim the intellectual property (IP) of the commissioned artwork.
• I will NOT profit further from the commissioned artwork unless you (the customer) break any of the terms.
• I reserve the right to post the commissioned artwork online, in my portfolio.You (the customer/commissioner):
• You may upload the commissioned artwork on any website and social channels.
• You may NOT make profits from the commissioned piece (reselling, redistributing, uploading to POD-services, make prints, etc.)
• You may NOT alter the commissioned artwork without my (the artist's) consent.
• You retain the rights to the intellectual property (IP).
• You may NOT use the commissioned artwork for commercial purposes.The following is considered copyright infringement:
• Reproducing/using the copyrighted artwork commercially - means making money off it in any way not excluded from these terms.
• Claiming the artwork as your ownIn some cases, the commercial rights to the image may be purchased.

CANCELLATION AND REFUND POLICY

• The buyer is not allowed a refund once I started working on the commission.• If for any reason I am unable to start your commission you will receive a full refund.• If you cancel your order before I started it, you can get a full refund.• If you are getting a refund, do not request a Paypal chargeback. I will transfer the money back to you myself.• If you request a Paypal chargeback at any point when you were not allowed to ask for a refund you will lose all beforementioned rights to the commissioned piece and I will have the full right to profit further from it in any way. I will decline the chargeback and supply Paypal with our conversations in which we talk about the commission as evidence that I have completed work for you. Furthermore, you will be blacklisted for commissioning me again.